Quality Assurance
Our 15 point, two-tier quality review process makes our reports among the best in the industry
We Strive for Excellence in All Projects, Engagements & Transcription Services
As part of our total commitment to quality, Precision Business & IT Talent audits reports based on the following criteria. Reports must…
- Have proper spelling, grammar, format and content.
- Include all essential components and demographic information.
- Be transcribed to accurately reflect the dictator’s intended meaning, but may be interpreted and edited as necessary for clarification.
- Bring discrepancies to the attention of the dictator or designate.
- Be delivered according to client requirements.
Proofreading
Once your account is created, we will dedicate a team of transcriptionists, proofers, and production managers to your account. This resource allocation produces a more consistent report. Immediately following transcription, a Level 1 QA Analyst reviews 100% of the jobs prior to delivery to the client. Once approved, the report is then reviewed again by a Level 2 QA Analyst. If the Level 2 QA Analyst feels that the transcribed report does not meet all quality criteria, the report will then be re-routed to a Level 1 QA Analyst for complete review.
Precision Business & IT Talent audits 100% of all transcribed files prior to return to the client. Absolutely no work goes directly from the transcriptionist to the client. We ensure that all work is audited by our QA staff to provide unparalleled quality.
| MT | QA Level 1 |
QA Level 2 |
|
|---|---|---|---|
| Spelling | x | x | x |
| Grammar | x | x | x |
| Format | x | x | x |
| Content | x | x | |
| Demographics | x | ||
| Full Audio Review |
x | x |
Data Security/HIPAA
We utilize “state-of-the-art” dictation and transcription solutions that ensure 128-bit SSL encryption data transmission technology.
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Affrodable/Cost Effective
We offer competitive pricing rates. Our rates allow our clients to choose from onshore, offshore, or multi-shore solutions and all of our rates are competitive to allow customers freedom of choice.
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Efficient Workflow
State-of-the-art technology offering front- and back-end speech recognition, mobile dictation, eElectronic signatures, and multiple secure delivery options to streamline the flow of information.
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Document Management Tools
Our solutions are designed to provide you with the necessary tools to view, manage, and analyze the data for your facility.
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Quality Documentation
Our team is focused on quality documentation utilizing a multi-tiered QA approach with experienced, U.S.-based transcriptionists and editors committed to your account.
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4-Option Fast Delivery
We support all methods of report delivery, including: fully electronic (within 24 hours or faster), remote printing, file transfer protocol (FTP), courier, or secure e-mail.
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Dictation Options
Two easy ways to dictate: telephone dictation from any telephone or handheld digital recorders.
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Demographics
While dictators are responsible for providing patient name spellings and medical record numbers either during dictation or via other means, Precision Business & IT Talent offers flexible options for getting your demographic information to us. Options can be as simple as faxing your patient list to us to the more advanced option of deploying an HL7 interface between your system and ours.
Full Audio Review
When beginning a new account, all work must pass both QA Level 1 and QA Level 2 until the transcriptionist has demonstrated proficiency with the account. After the transcriptionist has demonstrated proficiency with the account, full audio edits are conducted at the discretion of Precision Business & IT Talent and the client. Clients can elect to receive customized reports that show that the documents are being returned according to the agreed upon turnaround time.
Extensive Training
We also provide our personnel training to ensure they are adequately qualified. Our medical transcription training period lasts for a period of two months and it is more intensive than most other transcription companies. We have invested time and resources during this critical stage of our people’s growth in the industry. This training entails:
- Human anatomy and physiology
- Basic pharmacology
- Medications current in the U.S. and UK
- Medical terminology
- Medical symptoms and diagnoses
- Comprehension of vital records and medical reports
- Grammatical training and common physicians dictation shortcuts
- Overview of report types (H&Ps, SOAPs,
- Discharge Summaries, Letters, Initial Evals, etc.)
- Basic computer skills, word processing packages
The Results
Research shows that outsourcing transcription will not only improve quality, but also contain costs. At Precision Business & IT Talent we have made it our business to partner with businesses of all sizes and budgets to maximize outsourcing potential. We’ve helped facilities save thousands of dollars annually by simply moving from an in-house to outsourced transcription model.
Increase in
Productivity
Increase in
Workflow
Decrease in
Meetings
Decrease in
Staffing Costs
